Service was decent, staff had a good attitude

Additional insurance of 135.8 CAD

Why was there an additional charge when returning the car?

The experience was terrible. There were constant upselling attempts during the rental process. They refused to give me a car unless I bought additional insurance. Eventually, they only gave me a Camry, the worst option in its class. They also didn't have the models they initially promised. The return process was extremely inefficient, and I still haven't received a return receipt or confirmation email. The accident handling was very slow. After an incident, I had to switch cars in Vancouver, but they said it was a U.S. car and refused to accept it upon return.

They kept pushing insurance, and the car was in poor condition with previous damage. The front license plate was dented, and the engine light came on after driving less than 15 kilometers. Customer service said it needed maintenance and told me not to worry but to bring it back for a replacement. During inspection, they found a small crack on the windshield which I mentioned was there when I got the car, but they still changed the car for me. The second car had a slightly better condition but still had scratches on the front. When I returned it, they noted the scratches and just asked me to sign and leave without mentioning any additional charges. Not very reliable, but it's a budget option.