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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1307005357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1307005357
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Reviewed: Mon, Oct 19, 2015
About Hertz: 6.0 /10
The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!

Relevant Reviews on Hertz MELBOURNE APT

Violet Haggai

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Reviewed: Tue, Oct 22, 2019
About Hertz: 4.0 /10
First of all, the location is very easy to find, right across the street. When we arrived, we were informed that the Camry we booked was unavailable and were given a CHR instead. At the Hertz store, the types of cars are clearly labeled, with the Camry being a full-size vehicle and the CHR being a small-size SUV, yet they used the word 'upgrade' for this change. Upgrade?? The rear space was ridiculously small, the view was extremely limited due to the window design, and the trunk was so small it could only fit two carry-on bags and two backpacks. The Camry has a 2.5L engine, but we got a small 1.2T car, and they call that an upgrade? I had prepaid the full amount; why was there no car for me when I arrived? Shouldn't there have been a reserved car for me? The car was in good condition, with adaptive cruise control and auto hold, so it was likely a 2018-2019 model. However, the noise from the wind and tires was very loud, making the ride much less comfortable (I can compare as I drove a Camry in Sydney). Returning the car was easy, just follow the navigation, which was nice. Overall, I was quite dissatisfied as I chose Hertz for its good reputation in the car rental industry. Quite disappointed.

Claude Kipling

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Reviewed: Sun, Jan 8, 2017
About Hertz: 8.0 /10
The store is very small, and you have to wait in line. The vehicle's condition is relatively good, but there are quite a few scratches. Since I had full insurance, the staff told me not to worry about it when I left because they didn't care how many scratches it had when I returned. However, I remind everyone that if you don't have full insurance, you should check carefully.

Lauren Fred

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Reviewed: Sun, Feb 19, 2017
About Hertz: 10.0 /10
Great, excellent service
About QEEQ: 10.0 /10

Salome Wheeler

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Reviewed: Thu, Jan 11, 2018
“Melbourne-Great Ocean Road-Port Fairy”
About Hertz: 10.0 /10
A variety of car models available, and the car condition was good. The pickup process was quick, and the return process was even faster. It only took about two minutes to park and complete the return, which was excellent! However, I'm not sure when the $100 deposit will be refunded.
About QEEQ: 10.0 /10

Troy Nick

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Reviewed: Tue, Feb 26, 2019
About Hertz: 2.0 /10
The company did not charge according to the order. They added various extra costs, and different branches had different charges for the same service.

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