Very satisfied with this trip

At pickup, they had various reasons to charge us extra fees for a different car.

Good service attitude, explanations were very clear. There were product promotions during the process, but they stopped once we said we didn't need them.

The store staff were rude and arrogant.

Overall, it was average compared to my experience with GORENTAL in New Zealand last year. I booked a Golf automatic, but upon arrival, they didn’t have the model and offered me a Volkswagen Touran instead. This car was too big for me, especially in the small towns of Spain. I requested a change and they provided a Citroën C3. I'm not sure if it's the same class as a Golf, but the driving experience was just okay — slow to start but good acceleration later. After receiving the car, the staff didn’t explain anything about the car, such as the location of the tripod, jack, how to use the lights, wipers, how to open the fuel and engine covers, or where to place the driving proof. I had to figure it all out on my own. Besides the order amount, there was an additional charge of 110 dollars as a deposit, which was not as generous as GORENTAL.