The Budget store staff charged extra service fees arbitrarily.

The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.

Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user

All good, clean car, good experience

The car is excellent and exceed my expectation. Friendly customer service with no upfront selling of insurance.

User friendly and easy to navigate.

Why the car does not come with removeale carpet? I got my shoe with sands, I wish to remove it, but find it hard without the removeable carpet.