The black employee made a mistake and created two orders for me. It took a long time to resolve. What a hassle.

When we arrived, we were not allowed to pick up the Grand Cherokee. We were only given a choice between a lower-class Jeep model or another SUV. Very frustrating. Not sure if it's the fault of the rental company or Alamo. People picking up cars at the same time had the same issue.

Self-service process is very fast

After arriving at the airport, you can take a shuttle bus, which takes about ten minutes to get there. The store also has self-service kiosks, very convenient.

The pick-up and drop-off process was very convenient, and the car was in good condition.