Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.
There were some minor issues at the time of pickup. The reserved Grand Cherokee was not provided; the staff mentioned that in the US, the Grand Cherokee comes with navigation, and we needed to pay to upgrade. The models offered were all compact SUVs, which did not match my reservation. After some back and forth, a staff member kindly brought us a Grand Cherokee, ensuring a smooth, safe, and comfortable trip in the US.
A very good rental car company. There were no upsells, and the airport shuttles were frequent and convenient. The shuttle driver helped with carrying and placing the luggage. The rental center is not far from the airport, with 3-4 service counters where usually 1-2 customers are queued up in front. The rental procedures are not complicated. After the documents and credit card guarantee are checked at the counter, the rental form is printed and signed, and you can directly go to the designated car section in the parking lot to pick up your car. The keys are in the car, and you can choose any model in the same area. When driving out, you just need to show the rental form and driver’s license – it's very convenient.
I ordered Jeep Grand Chorkee or similar but I received the car with lower class. For Jeep Grand Chorkee Alamo wanted to charge me additional very high fee.
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