The return parking lot was very small, which really tested my driving skills. However, the staff were very friendly and patient.

They raised the price upon seeing we had children. Compared to Thai car rental companies, it's like heaven and earth.

They didn't provide the reserved car and didn't offer a free upgrade to an equivalent or better car. Various upselling of additional services, which is related to the sales point and the staff, not the company itself. The location was Melbourne Airport.

We booked a Camry, but had to choose based on what was available. They tried to give us a lower-quality SUV. Eventually, they gave us a Mitsubishi SUV.

The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!