The counter staff was adamant that my AXA insurance was inadequate and I wouldn't be covered for any excess in case of a claim, was coerced into paying a higher pick up premium before we could leave
About QEEQ:10.0/10
The online booing platform was great yet I didn't receive the price drop guarantee offer
The service attitude was terrible. Since we didn't purchase insurance at the store (we had already bought full insurance through the rental platform), the staff kept complaining about us and tried to force us to buy insurance, delaying the pickup process. It took about 30 minutes to complete the pickup. The same staff handled the car return and was also very aggressive towards us. The whole trip was ruined because of this awful car rental experience.
The car we got was larger than we booked. I am not used to driving a large car, so it was stressful on the first day.
They tried to sell another insurance e, even though I got one from the easy car rentals.
“opted for full cover at booking and yet were asked to pay $76.xx on pickup unless 'freeze' $1000 on”
About East Coast Car Rentals:8.0/10
Everything else was good including the vehicle condition.
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Customer Service
Inferior to previous rental experiences
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