基本的にはとてもスムーズな対応

Very satisfied, no hidden charges.

When placing the order, I clearly bought insurance for two days, but at the counter, they insisted that I had only purchased one day and asked for an additional 1500 baht for an extra day of insurance, which I refused. They did not mention that smoking was not allowed in the car, but when returning the car, they fined me 3000 baht for smoking. On the day I picked up the car, there was a foreigner angrily shouting at the counter, and there was a serious dispute between them. I suggest everyone be cautious when choosing this car rental company.

Counter staff is helpful and polite.

No problem

車両、手続き、スタッフの対応などは満足しています。一つ残念な点は、返却場所が分かりにくく空港を3周ほどしました。最終的には、同乗者に受付カウンターに行ってもらい、スタッフに来てもらって無事返却しました。その時のスタッフの対応は、すごく良かった。次回も利用すると思います。

Very friendly and easy-going staff, helped to process my documents efficiently and explained the rental agreements clearly. Went with staff to pick up the car that's parked near the terminal door (no need to walk far), did some quick checks to mark any existing faults, and was on my way. The return was a bit confusing due to the instructions given - I thought I needed to find car park 7, but after a quick call, i found out it was actually Door 7 (they call it "Entrance 7") at the Arrivals Hall (the same area where I picked the car up from, where their car rental booth is). I might have misread the info, but I guess they could have written it clearer or just told me to drop off near the same area I picked it up, since based on the address written, I don't know what "floor" or "entrance number" i was at during my arrival. But other than that, the drop-off process was smooth, and the staff cheekily asked if I "got into any accidents" before letting me sign off that the car was returned with full tank, without any (new) damages. Overall, I would definitely rent with Chic Car Rent again.

Easyrentcars lived up to its name. Everything was very smooth and easy, and prices very competitive. Will definitely use again.