Excellent

Extra charges for car return, rude attitude from counter staff, currently in discussion, targeting non-English speaking Chinese people.

The location is easy to find, and the pickup and drop-off process is quite fast.

The waiting time was too long, taking up to an hour in line. When finally attended to, the staff was very unprofessional, taking half an hour to complete the process. They also changed my originally reserved Highlander (classified as a Large SUV by the rental company) to a Chevrolet Equinox, which is at least one size category smaller. After negotiating with another staff member, they finally switched it to a Nissan Pathfinder, but I had to wait another half hour to get the car. From standing in line to getting the car, it took over two hours and multiple negotiations. The experience was very poor. However, the car was in good condition, having been driven only 10,000 kilometers when I picked it up.

I rented an SUV Jeep Grand Cherokee, but they provided a Dodge Journey. Since I'm not very familiar with this model, I didn't realize these two vehicles are not on the same level; their prices differ greatly. The store is suspected of fraud.

Free upgrade to Hyundai venue which was great, basically like new

Great help when messaging on the chat