There were quite a lot of people in the queue. The staff at the service counter did not highly recommend third-party insurance. The car provided was the model originally booked, and it was relatively modern. I was quite satisfied with its advanced driver-assistance features, such as lane-keeping, adaptive cruise control, and auto-follow. The trunk space was deep and spacious, enough to accommodate all the luggage. Returning the car was a fairly simple process.
There were hidden charges. The upgrade to third-party insurance at pickup was mandatory, and they also added roadside assistance insurance without asking me. These were options I didn't select while booking through the rental platform! Additionally, there were tax fees. So apart from the rental fee, I ended up paying more than double the cost!
The fees quoted at booking were significantly different from what I was actually charged! Many options I didn't choose were claimed to be mandatory. I picked the cheapest car, but it ended up costing 7-800 per day, very unsatisfactory!
The wait time was extremely long. They were understaffed and poorly run.
About QEEQ:8.0/10
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Customer Service
great rental
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View more >There were hidden charges. The upgrade to third-party insurance at pickup was mandatory, and they also added roadside assistance insurance without asking me. These were options I didn't select while booking through the rental platform! Additionally, there were tax fees. So apart from the rental fee, I ended up paying more than double the cost!
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