Bien Qeeq, mal Mex

PESIMO TRATO DE LA SEÑORITA QUE ME ATENDIO YA QUE CON TONO AMENAZANTE DE NO ENTREGAR EL AUTO SI NO SE PAGABA OTRA VEZ EL SEGURO QUE USTEDES YA ME HABIAN COBRADO Y DESEO VER COMO ME AYUDAN PARA RESOLVER ESTE PROBLEMA GRACIAS

They forced me to pay an additional insurance fee of around 1200, and what's worse is they charged my card after I left the store. I contacted the official customer service of the car rental platform, but their English was so weak that they couldn't argue back when the rental company claimed the insurance had already taken effect. The customer service then blamed me, which was really frustrating.

They wouldn't allow me to rent a car with my Chinese driver's license and a notarized translation. Instead, they charged me an extra $6 per day for a special waiver, costing me an additional $42. Probably because the price was lower, there were a lot of people picking up cars that day. It took about 40 minutes to complete the paperwork, and then another half hour to actually get the car. Overall, it was a very poor experience, and I won't choose this company again.

Mex salesperson, kept telling me that since I purchased insurance through EasyRentCars, I was not insured locally and that I would have to buy insurance through them. I insisted I was already covered, because what I bought from EasyRentCar and due to another travel policy on my Credit card, and they very unwillingly let me leave but only after putting down a very hefty cash deposit which would have been lost if any accidents. It made the experience a pain and I felt like I was being preyed upon. (Even though I spoke Spanish and was very nice to them.)

A l'aéroport aucune indication pour trouver mex apres avoir demandé à plusieurs personnes Attente de 2h dans l'agence 3 personnes en plus ont eu le même problème qui est des frais en plus pour la carte bleue