After a small assessment, I was given an electro auto which was horrible and I needed to change after less than 24 hours. With the temperature in Frankfurt the battery does not last and the provided plug in the car for charging was a home one. It would have needed like 30 hrs for charging.
Reply by Qeeq: We are very sorry about your unhappy experience. If you need any help during your rental, please contact QEEQ at any time. We are more happy to help you. Thank you very much for your feedback. We will ask our supplier to improve their service quality. We hope we can provide you a better service next time.
Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.
Generally a good experience, the only comment is the drop off requires a bit of waiting (I think it was a case that the customer before me needed a long enquiry)
About QEEQ:10.0/10
Good booking experience and I get exactly what I expected from Easyrentcars, will use again
Wait in counter over 30 minute car was not ready and by time I got car it wasn’t clean and fill with gas they give me not 100% clean car .
About QEEQ:8.0/10
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