Excellent services

Some staff lack a strong sense of service and do not consider the customer's feelings. The reserved car model was unavailable at pickup, and the staff seemed indifferent, which was frustrating. However, the service was much better when returning the car after 4 days. It seems there's quite a difference between individuals.

After getting off the plane, I had to wait almost an hour to complete the paperwork and get the car. I had already reserved a child seat online, but the rental company didn’t prepare it. When I went to pick up the car, I had to wait another half an hour for the seat. Finally, they gave me the seat, but they didn’t help with installation and there were no instructions provided.

We used the certification on QEEQ and it was accepted there, very convenient!

We arrived at the store early, so there was no queue. We processed the rental procedures directly. Although they mentioned additional insurance, when we said we didn't need it, they didn't push it on us.

The Stuff was very helpful and kind, I was satisfied with everything.