The guy was very helpful and upgraded me to a better car at no extra cost

Simple procedures and friendly attitude.

A black woman had a very bad attitude. Our English isn't good and communication was difficult. She kept rolling her eyes at us. We couldn't understand the English bill, and she forced us to pay for roadside assistance. I will definitely file a complaint against her.

Long wait times even if there are only a few people in line. Additionally, they try to upsell insurance and threaten jail time if you cause an incident...

The rental process was not even completed, and the staff member opened his snack and started examining its ingredients, discussing it with his colleague. They completely ignored us waiting for them to finish. Additionally, they kept pushing for insurance sales without explaining the toll fee system for the Golden Gate Bridge.

good service. we're satisfied!