A black woman had a very bad attitude. Our English isn't good and communication was difficult. She kept rolling her eyes at us. We couldn't understand the English bill, and she forced us to pay for roadside assistance. I will definitely file a complaint against her.

Strongly advise against using this car rental company in the future. The front desk staff, who was African American, tried to deceive us by charging more. After we pointed this out, they repeatedly provided various excuses to cover it up. It took over an hour of back-and-forth before they finally removed all the extra charges and we got the car. By then, it was dark, and my wife and child were waiting and hungry. It was a bad experience, even though it’s all part of travel. We used Hertz earlier on our trip and got the car in 15 minutes, a completely different experience. I recommend everyone not to be cheap like me.

Waited 2 hours, only one person working! Waited 30 minutes to return the car, no one was at the return center.

The rental process was not even completed, and the staff member opened his snack and started examining its ingredients, discussing it with his colleague. They completely ignored us waiting for them to finish. Additionally, they kept pushing for insurance sales without explaining the toll fee system for the Golden Gate Bridge.

My experience with this company was not good, the treatment to the client was horrible, they did not want to solve my problems, they treated me with contempt, they left me alone simply, I do not recommend