Overall a good car hire experience but let down by the car insurance process.

Ron Beernink

Italy

Reviewed: Fri, Sep 15, 2023

About Europcar: 9.0 /10

Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.

About QEEQ: 10.0 /10

What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.

Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.

Europcar

Lecce

Italy

Compact | Opel Crossland X or similar

7 day rental

Relevant Reviews on Europcar in Italy

Lena Saxton

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Venice Marco Polo Airport(VCE)

Venice

Italy

Reviewed: Thu, May 2, 2024

About Europcar: 10.0 /10

Satisfied

About QEEQ: 10.0 /10

Слава

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Reviewed: Sat, Jan 18, 2020

“Остались очень довольны, ждём ответа от Europcar.”

About Europcar: 9.7 /10

Так как получали машину вечером не заметили что одна из верёвок понимающие внутреннию крышку при открытии багажника была оборвана. В Бергамо выезд через все шлагбаумы через звонок, т.е камера не видит что машина с проката.

About QEEQ: 10.0 /10

Удобно и легко,всем советую.

D.Dadon

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Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Sun, Sep 29, 2019

“Everything went great”

About Europcar: 10.0 /10

Everything went great

About QEEQ: 10.0 /10

I used your customer service several times and was a quick and helpful answer. You surprised me very much both in price and in service. Thanks for everything.

Olivier

Italy

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Olbia Costa Smeralda Airport(OLB)

Olbia

Italy

Reviewed: Sat, Aug 31, 2019

“Bonne voiture mais mauvaise expérience”

About Europcar: 7.7 /10

20 minutes d'attentes pour récupérer la voiture et un personnel pas très agréable. Ils te proposent bien sûr un meilleur véhicule pour quelques euros de plus par jour... A la restitution, une rayure a été constatée: aucun conseil pour minimiser la facture, aucune information sur les suites et la facturation, aucune empathie. Mauvaise expérience malgré de très nombreuses locations sans problème chez d'autres compagnies moins connues. Au final, ils sont très procédurier et ne laissent rien passé...pour maximiser le coût final... Je ne renouvellerais pas chez Europcar c'est certain... Je déconseille...

About QEEQ: 10.0 /10

RAS. Tout s'est bien passé.