Easy and smooth

Very satisfied

Booked a Mercedes E Class, got a Ford

The wait time while queuing for the car was very long, and the staff's efficiency needs improvement. We booked a BMW 2 Series, but they claimed it wasn't available and offered us a POLO instead, unless we paid extra for a different car. However, when we picked up the car, the BMW 2 Series was clearly parked next to the POLO, which felt deceptive. The car return location was also hard to find; we returned the car at Rome airport and drove around in circles before finally figuring it out with the help of airport staff. Overall, we will not rent from AVIS again.

Gave me the car with fuel door broken when make me pay for it

They try to let me paid for every thing and when I told them I book Audi they told my take fiat after that I change the car by pigot 8003 and they let me paid the diference .