Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.

pick-up processing was very good, we could choose a car between five different and were luck to choose one with automatic transmission.

Quite a long wait, but the staff member tried to complete our reservation as quick as possible

Too long time for pick-up, about 28min. No climatisation. No 3m3 available, only one 5m3 too big.

Service from Hertz in Lille centre was fine once we located the correct office. (see next field). Hertz staff gave us good advice which we heeded, e.g. GPS, auto Versus manual, choice of model. On return of car we forgot to mention to Hertz staff that we noticed one of the reversing lights wasn't working on the Peugout 2008 (FE108FX). I hope they will notice this on their vehicle safety check before