Good value rental but fleeced after drop-off

V.Smyth

United Kingdom

Reviewed: Tue, May 7, 2019

About Easirent: 6.0 /10

Had to wait for >40 minutes to be collected from Southampton airport as I was given the wrong directions to the collection area by Easirent head office. I was happy with the car and the hire cost but was charged £225 after drop off. At drop-off I disputed that I had caused damage to one tyre wall. The representative said they would investigate in case it was a previous issue since past customer(s) had badly damaged the hub cap on the same wheel. I've not yet received any explanation or breakdown as to the £225 charge 8 days later as Easirent customer services aren't on the phone and have not yet responded to my email. I'm very unhappy with the poor communication. Surely £225 is ridiculously excessive for replacing one tyre???

Easirent

Southampton Airport(SOU)

Southampton

United Kingdom

Compact | Fiat 500l or similar

1 days rental

Relevant Reviews on Easirent SOUTHAMPTON AIRPORT

Rosalind Black

United Kingdom

1 days rental

Easirent

Southampton Airport(SOU)

Southampton

United Kingdom

Reviewed: Sat, Oct 20, 2018

About Easirent: 2.0 /10

This company is not at the airport at all, their attitude is poor, and they don't deliver on their promises. We suffered a lot because of it.

United Kingdom

1 days rental

Mini | Toyota Aygo or similar

Easirent

Southampton Airport(SOU)

Southampton

United Kingdom

Reviewed: Wed, Jul 24, 2019

“Easy booking; Good value for money; not the friendliest staff.”

About Easirent: 8.3 /10

I. Not advertised in their arrival information, be aware that the Pickup point was at local hotel 400 yards walk from Airport Arrivals and no respite from the weather. 2. Not all the minor damage to the car was indicated on the vehicle hire sheet. When I returned the vehicle they were certain that there was extra minor damage to a wheel trim. However when I asked to check their past computer records, it was found that this damage had already been reported.

About QEEQ: 10.0 /10

Simple booking process; good value.

P.HOUSTON

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Easirent

Southampton Airport(SOU)

Southampton

United Kingdom

Reviewed: Thu, Jul 18, 2019

“WORST EVER EXPERIENCE, AND OUT OF POCKET”

About Easirent: 2.0 /10

DO NOT HIRE ANY CAR FROM EASIRENT I had a terrible e experience, with them starting by making me wait 40 minutes for the shuttle bus, or I could "get a taxi". Then they tried to say I was out of hours and wanted to charge me £60 extra on top of my hire, then wanted £1500+£100 deposit for a car with half full tank etc. I ended up walking out with no car, and a family looking to get a taxi in an industrial estate outside of town, which cost me £50. So no hire car and more outlay...even the taxi driver said he regularly has to pick people up there...so I cant have been an isolated cash. Stick to the mainstream companies...pay the little extra...because these guys will try their best to take more.ml eyes off you.