If you don't have a return ticket, they say the order is invalid and won't refund your money or give you a car. They ask you to contact customer service for a refund, which has strict conditions involving other rental companies, and they charge you for the entire week if you're just a little late picking up the car. Everyone should avoid renting from this company in the future! Anyone who hasn't rented from them should be very cautious!
“If you want to spend at least an hour waiting to get to the Route Car Rental Location, choose us”
About Routes:5.7/10
It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.
Like: The experience from Routes was overall good and a good value. We def enjoyed popping the top on our Wrangler rental.
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Customer Service
gr8 car very comfortable & good value for money, all went well
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