The car I booked was unavailable, and they tried to sell me a huge, 3-seater Transporter vehicle used for moving goods/homes. Completely unsuitable for a 1000km family trip. After 2 hours, we got a different car.
The overall service of the rental company was good. However, there was a mistake when renting the car. The staff mistakenly wrote gasoline on the contract. The contract indicated to fill with 95 gasoline, so we did as instructed. However, the car was a Hyundai i30 diesel version and required diesel. Because of the incorrect fuel, the car broke down and couldn't start.
The service is quite good, and the young guy was very enthusiastic. They upgraded me to a better car for free when the model I reserved wasn't available.
There is a counter in the airport hall. After completing the paperwork, you can pick up the car in the nearby parking lot. The parking lot is not far; it's just a two or three-minute walk.
Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.
About QEEQ:10.0/10
I used Price Drop Protector when booking and we got a refund due to a lower price, that's a great feature. It makes you comfortable to book even with long time in advance.
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