Great value - upgrade

There wasn't a long wait time in line, but the customer service tried to upsell expensive insurance.

Shocking, hidden charges awaited me at pick up. Wen't and booked Hertz in the end,

The counter staff in particular Mr a Patel was very rude. I've emailed a complaint to Green motion regarding what ID is required. On their website & on the recorded information when you call the branch they state you only need a driving licence & proof of address, I didn't arrive on a flight. I had to return back home to get my passport a 40 mile round trip.

Green motion takes a little long on pick up and they try to upsell unnecessary insurance. Vehicles usually good condition and price is competitive. Location is usually away from terminal at airports. Would use again of price is right

The car itself was great. The exterior was not perfectly clean on pickup and may be the result of storing cars in an unsealed yard. There are no numbered parking bays. Finding your hire car can be tricky. The office directions were casual to non-existent but one of the yard staff kindly located the car for me. There is no designated place for car return, forcing hirers to cruise the yard looking for an available space to leave the vehicle. Overall it was great value for money and the service okay for the price paid.