It was a very bad experience. I waited in line for over an hour to pick up the car in Miami, and the car was still broken. I changed the car in Key West, and it was still broken. Then I waited in line for 3 hours in Miami to get another car, and it was still a downgraded model. Terrible.

I picked up the car at 8:30 AM, arrived half an hour early but there were still many people. I waited in line for over an hour and the staff were very impatient due to various reasons. It felt like there are always long lines no matter what time it is. Even when I returned the car at 9 PM, there were still many people in line.

The queue time for picking up the car was too long, waited for an hour and a half.

Acceptable

Few people in the morning, but they tried to forcibly sell me insurance, which I declined.