Good service.

Very good, fast service

Picking up and exchanging the car was easy, but the location for exchanging the car was hard to find with the GPS; we circled around before finding the entrance.

The store's service attitude and efficiency were excellent, but they didn't have the 4WD Grand Cherokee I booked, only a similar 2WD vehicle. Upgrading to another model would have cost an additional $75 per day, which made my trip difficult, especially since my itinerary involved mountain roads and canyons, particularly in winter. Driving a 2WD vehicle in heavy snow on mountain highways at night worried me and reduced the enjoyment of my drive. I hope the rental company can work with partners to reduce discrepancies between bookings and actual vehicles provided. Online, it stated 4WD, but at the store, they offered three 2WD models, and upgrading cost extra. If it's similar, it should still be 4WD based on my travel requirements. I've rented from this site four times, and the first three were very satisfactory. This time posed significant risks. Additionally, I bought the super all-inclusive insurance and showed the English explanation to the store staff, informing them I'd already purchased it. However, the staff insisted that it did not cover roadside assistance, glass, or chassis insurance and required me to sign a document stating I'd be fully responsible for any incidents requiring roadside assistance at $200 per mile for towing. I refused to add any more coverage as per the pre-rental instructions, and the staff eventually relented.

1. I had reviewed the car pick-up points earlier, and if you opt for full prepayment and super insurance, the car rental company generally won't push you to buy additional insurance. Their service attitude was good; they only asked if I wanted to upgrade the car group, and the process was quick. 2. Compared to other car rental companies, Alamo offers better value. I rented an SUV, and it seemed to be the cheapest after comparison. 3. The instructions after the paperwork were very clear, just follow the directions. At the designated area, you can choose any car within the group, but the fuel type wasn't indicated on some cars, so I had to rely on the manual. 4. One downside was that although they say it's a full tank, it wasn't fully filled, and after a short drive, one bar was gone. I felt a bit shortchanged. 5. When picking up the car, the staff only mentioned that you can choose any car in the group, but didn't say much else. Make sure to check the vehicle's instruments, and if there's any problem, change cars immediately. Take photos of any scratches and inform the staff if possible; I couldn't find anyone, so I just took photos.

Pretty good, no hard selling!