Cuidado con drive on holidays de ponta delgado

m.alvarado phang

Portugal

Reviewed: Wed, Sep 21, 2022

About Drive On Holidays: 8.0 /10

El coche era lo que esperaba, lo que sin duda no me esperaba fue el trato recibido, ya había visto que a la clienta anterior no la trataron muy amablemente, pero sin duda no me esperaba que nos tratasen tan mal, 2 de los 3 trabajadores son persona súper desagradables, hubo un malentendido en la comunicación en inglés, y el que nos atendió empezó a gritarnos y diciéndonos que queríamos estafarlo y que le estábamos mintiendo, cuando ya me habían quitado ya los 880€ de la cuenta para el depósito. Había hecho la reserva por Internet con la tarjeta de crédito y al llegar a la recogida solo llevaba la tarjeta de crédito en el móvil, por lo que pagué el deposito con la de débito porque su datafono no tiene contactless y como no era la misma el tío empezó a decirnos que si nos pensábamos que era una broma y que ahora no iba a poder devolvernos la fianza porque no es la misma tarjeta , después de un intercambio de palabras y diciéndole que no pasaba nada, llamábamos a la policía para solucionar el malentendido al final nos dieron el coche y nos fuimos, al devolver el coche efectivamente no hubo ningún problema para la devolución de la fianza. Sin duda no recomiendo el alquiler de drive on holidays de ponta delgada

About QEEQ: 10.0 /10

Todo muy bien, no me llegaba el correo de confirmación por lo que contacté con atención al cliente y me solucionaron con rapidez.

Reply by Qeeq:
Lamentamos saber que tiene experiencia infeliz. Enviaremos sus comentarios a nuestro proveedor y le pediremos que mejore. Gracias por tus comentarios. Esperamos servirle mejor la próxima vez. Si necesita ayuda, no dude en contactarnos.

Drive On Holidays

Ponta Delgada Airport(PDL)

Ponta Delgada

Portugal

Mini | Fiat 500 or similar

6 day rental

Relevant Reviews on Drive On Holidays in Portugal

Gary Beany Thompson

Portugal

1 days rental

Convertible | MINI Cooper Cabrio Guaranteed model

Reviewed: Sat, Oct 19, 2019

“A disaster”

About Drive On Holidays: 4.3 /10

Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car

R.Yapp

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Compact | Volkswagen Golf or similar

Reviewed: Wed, Jul 10, 2019

“SCAM”

About Drive On Holidays: 4.3 /10

The cost of the hire car was 125% greater than the booked amount agreed with full insurance. This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked. This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.

Portugal

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Small SUV | Nissan Qashqai Guaranteed model

Reviewed: Sat, Jun 1, 2019

“Drive on holidays are out to take as much money from you as possible!”

About Drive On Holidays: 8.3 /10

On pick up drive on holidays wanted a deposit of €2100. There was no mention of this when booking through easy rent cars, only when my booking was completed. I also paid for the collision damage waiver when booking so I was a bit surprised to find I had to pay the €2100 deposit to cover any damages to the vehicle! Drive on holidays then try to get you to take out their damage waiver when picking up the vehicle despite the fact that I have already purchased a damage waiver through easy rent cars. When returning the vehicle I was charged an additional €30 to drop the vehicle off before 8:00am. There was no mention of this during booking or vehicle pick up.

About QEEQ: 10.0 /10

D.P.

Portugal

1 days rental

Full Size Van | Mercedes-Benz Vito Guaranteed model

Reviewed: Thu, May 16, 2019

“Good price but quality and service, not so much.”

About Drive On Holidays: 7.7 /10

We got a decent price compared to other companies for a 9 passenger, 4 suitcase vehicle. We got there a lite early hoping for possible early departure for Porto. We received it 1 hour late. The clerk scribbled some numbers on a sheet eluding to insurance and tempting me to avoid a 2500 Euro deposit to be charged to my card and instead paying over $200 for insurance that our own insurance would cover. It felt like a pressure ploy. They were focused on it being a 'Mercedes product' but when we got it, the whole exterior was pretty beaten up. The clerk ended up scribbling the whole diagram of the van to indicate where the damages were. Makes me wonder what they did with the money they would have charged the customer who returned it that way. Body repairs were not made. Ride was good, we did 2400 km over 1.5 weeks. On return, we were pressed to get back to the airport, the young clerk who didn't speak English showed me the credit card machine that the return of my 2500 Euro deposit kept getting declined. It was easy for them to charge it! I couldn't leave before settling it. And I was in a rush. Stressed now. Credit card company told me it was not on their end. Turned out the clerk had to correct a computer code to capitalize one of the letters. Avoidable I think, their system shoudn't have any glitches to return such a large sum of money. It was resolved by a supervisor.