I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.
I've got a brand new Nissan Micra from Drive on Holidays. It took some time to pick up the vehicle since th here was line.
However the personnel is quite efficient.
The cost of the hire car was 125% greater than the booked amount agreed with full insurance.
This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked.
This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.
Not happy at all with what happened. I was guaranteed audi Q2 and i got another vehicle. I booked a rental with 0 excess and was charged at the counter extra fees + 2100 euros as a deposit. We had to wait a long time for the shuttle from the airport to the pick up location, then even longer at the pickup location - lost 2 hours doing this.
“car was shabby, scratches all over. not clean. I was charged for a scratch that was there before”
About Drive On Holidays:5.0/10
please have picture of the car ready showing all damaged (and not damaged) places at the time of rental. The underage boy who was checking the car wasn't taking pictures at the time or rental, only scrapping some marks on printed paper which then was presented as a proof, although both sides were marked I was said that one of the scratches was new. I didn't have time or energy to argue, but I'm not going to use your agency or recommend it to anyone to use it.
About QEEQ:10.0/10
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