A very good experience

This shop didn't mind me renting two cars under the same name as long as I had enough drivers with valid licenses. However, the charges were confusing. I booked through the mobile app, and the car rental platform pre-paid RMB 427 per car. The order showed I had to pay EUR 256.74 per car at the store, but I ended up paying EUR 286.5 per car along with a deposit of EUR 806 per car on my credit card. The deposit hasn't been refunded even after returning the cars, which caused my credit card to max out, forcing me to change names for car rentals in Crete and Santorini.

A credit card guarantee of $865 is required, only Visa is accepted, not MasterCard. Due to insufficient credit limit, I had to purchase insurance for 15 euros and put down a cash deposit of 150 euros.

Car was not as I would have liked. Last years was excellent. Radio and window washers didn’t work. Car bodywork was not good but mechanically it was sound. When I picked it up it was the last car they had. When I dropped it off there were many very good cars. Maybe I was unlucky. Staff were fine.

All good. Price Protector worked well and saved me money.

Car was clean and reliable but reasonably old and had some damage to it

Easy to use and no issues

The car exceeded my expectations in performance and size. The service staff had very extensive paperwork requirements, which I was prepared for. They had a poor selection of child seats, especially considering I was being charged a total of $140 Euros for their use, and were reluctant in assisting me with installing them. Additionally, they attempted to charge me for excessive cleaning, including a potential $250 Euro charge for vacuuming. I was able to clean the car manually after half an hour of elbow grease. They were very courteous and helpful otherwise, providing timely service to and from the airport, despite my error in understanding the voucher.