Very satisfied. Located right under the MFF building. Clean environment, minimal waiting, the staff was very nice. They confirmed that I had already purchased full insurance, and there were no attempts to upsell. Everything was straightforward and smooth.
I am extremely satisfied with the overall service of the car rental company. In fact, this satisfaction exceeds my original expectations. I rented a car in Chicago and returned it in Los Angeles. The customer service at the Chicago O'Hare Airport rental company was very friendly and patient. Since my spoken English isn't very good, I printed my order beforehand. When I got to the counter, I handed them my printed order, highlighting the part about my pre-purchased insurance with a highlighter. The staff called someone over, and after a brief discussion, there were no issues. They didn't try to sell me any additional insurance.
Interestingly, I originally booked a sedan, but the counter informed me that they were out of Nissan sedans and upgraded me for free to a high-end Nissan SUV with keyless start, which was fantastic. They charged an extra $200 on my credit card as a deposit and told me that it would be refunded the day after I returned the car. Surprisingly, the refund was processed immediately when I returned the car. The bill was clear, not a penny more or less. The return process was very convenient as well; the staff guided me to the parking area, did a quick inspection, and printed the receipt right there. I thought there would be more of an inspection, but the staff reassured me and told me I was good to go. Overall, I'm very satisfied, actually, extremely satisfied.
Choosing the model and price on the app is crucial. I didn't realize they were not the same rental company. When returning the car and renting another one, I was informed it was a different company. I had to walk a long distance from one rental company to another. When returning and renting a car at the same time, the app should have a notification feature!
Unfriendly attitude, constantly pushing insurance. The worst part is, I booked a Ford Focus or similar, but they gave me a much smaller Ford Fiesta and insisted it was the same category. It's way smaller! Never using Thrifty again.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
ROUTE 66 TRIP -what can I write more...
Relevant Reviews on Thrifty CHICAGO OHARE INTL AP
Jerome Stephen
-
-
-
-
View more >Michell Pullman
-
-
-
-
View more >Arno Harriman
-
-
-
-
View more >Dempsey Aled(k)
-
-
-
-
View more >Berton Harold
-
-
-
-
View more >