Au final une bonne experience malgre un hic au depart.

Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.

The Hertz staff told us it was just a credit card pre-authorization, but in reality, they charged us the full insurance fee without our understanding of French. Moreover, no matter how we tried to explain later, they refused to refund it.

French staff could be more efficient. Almost had an issue because the staff advised us to use diesel, but after spending over an hour at a German gas station and calling the Dutch rental company, we found out we needed gasoline instead. Confusing!

There are too many people renting cars, and the waiting time is too long.

The lady at the front desk in France was really nice and efficient. The first car we got was an Opel, but the trunk was too small. After mentioning it to the front desk, they swapped it for a Nissan, which was still small, but we didn't want to complain further, so we made do. So, don't pick up your car at 8 AM! It's very important. They tend to give you less desirable models first. My luggage, which was 26 and 22 inches, couldn't fit in the trunk, one had to be placed in the front seat.