Car showed a warning light which was a bit off putting, but otherwise excellent. Counter staff brilliant on arrival as one of our party on later flight and driver went back immediately to fetch
I was also very surprised to be charged a premium to got to Arran
An excellent company, very punctual and professional. Just bring your driver's license, passport, and a credit card under the same name as the driver's license, fill out a form, and it's done in ten minutes.
“Once I found the pick-u location, everything went smoothly.”
About Easirent:9.0/10
I waited for. Bit but no longer than is normal, and they seemed to be expecting me which was good. The paperwork took a bit of getting through I felt compared with hires i have had overseas. other than that the staff were helpful, customer oriented and accommodating.
One thing, and this is a constant gripe of mine - can booing platforms and car hirers get a grip over the ‘additional’ insurances’ - just other wrap it all up in the initial cost and be truthful about it, or leave it out and stop trying to frighten people in to buying an expensive addition so that commission can be made.
About QEEQ:10.0/10
See the comment about additional insurance - what a pain in the backside.
The car was great but we were less than impressed at being charged £75 as we hadn't seen the VERY small print notice that we needed a credit (not debit) card to book. We were also charged £20 for an extra driver which came as something of a surpise.
About QEEQ:7.0/10
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Customer Service
Great service at pick up
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