Satisfied

They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!

At the Enterprise counter at Southampton Airport, the rental company said our credit card didn't have a chip, so they couldn't process the rental. We asked for a refund of the deposit at that time, but the staff said they hadn't received any deposit and showed me the information on their computer. After returning home, I requested a deposit refund through the rental platform, but several days have passed without any response. The rental platform is very unreliable.

Check-in at the airport counter, then take a shuttle to the store to pick up the car. This is the second time I've used Enterprise in the UK, and they are quite reliable! However, they don't accept the Enterprise driver's license translation template downloaded from QEEQ, they only accept notarized documents!

Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.

no problem and all went well