Terrible

The store location is quite good.

The service of the Mex company was extremely poor. Initially, we booked a Nissan, but when we arrived, it wasn't available. They offered us a manual Volkswagen Gol instead. I insisted that they provide what we had originally booked. The staff member suggested giving him 20 dollars under the table, and he'd get us a better car, but I refused. After almost an hour and with my persistence and the protection of my US driver's license, we finally got the car we had booked. I want to remind everyone to stand up for your rights when traveling abroad. I thought, why should I fear anything with my US driver's license and Chinese passport? And if necessary, I could contact the embassy. These small third-world countries shouldn't be so arrogant; I've seen these tricks before in China. Always fight for your rights.

From the airport booth check-in to picking up the car at the main office took a total of 2 hours and 37 minutes. The shuttle speed was acceptable, but we were mainly delayed at the counter for the paperwork and car pickup process. During this time, many employees went home after work, and despite so many customers waiting in line, there was no action from the management (we couldn't even see any managers). The car rental system had issues: the rental contract was printed in a graphic mode that made the lines unclear and the text small and hard to read. The counter staff did not inform me whether the return location was the same as the pickup location, so I had to rely on Google Street View afterward. Later, when exchanging cars, I saw a sign at the entrance indicating to drive another hundred meters west. It's been a week since I returned the car, and I still haven't received the deposit refund. The second time I rented a car, I specifically asked the reception staff about this issue; she said the refund would be processed upon check-out, but in reality?

The queue time was quite long, the efficiency was indeed low. However, the service attitude was friendly and enthusiastic.

There is a new section of Hell that recently opened up for the staff of MEX.