When I arrived at the store, I was informed that I needed two credit cards under my name. Since I only brought one, I was forced to pay an additional 20 euros in rental fees.
Spanish siesta time is frustrating! I chose to pick up the car at 1 PM on Monday, April 22nd. The booking showed that the store's operating hours were 8:00-21:00. When we arrived at the store with all our luggage at 1:05 PM, the doors were closed! There were no signs indicating a move or closure. After waiting a bit, we met a man who seemed to be returning a car. He informed us that it was a local holiday and the store was closed in the afternoon. Monday, holiday? I couldn't believe it and quickly checked online, discovering that April 22nd was Easter Monday in Catalonia! How would anyone not local know that?! We contacted the car rental company's international hotline, and after some negotiation, they arranged a taxi to another rental company at Barcelona Airport. I had booked an Audi A3, but the company’s new order was for a Golf. The staff said the car they provided was cheaper than the one I initially booked. They promised to refund me the difference. However, to my dismay, I was later informed that they could only refund the base car rental price after deducting the insurance. As a result, the base rental for the Golf was actually more expensive than the Audi A3! The case is still under appeal. My advice is never to rent a car from a city store in Spain; their operating hours are too unpredictable. The car rental company is also highly irresponsible!
The customer service was very friendly on the second floor of Atocha Station. I purchased full insurance from them and received excellent coverage. Picking up the car was very convenient in the parking lot across from the station.
“Value for money but short on cars had to come back next day for right car”
About Budget:9.7/10
Tried to charge me for fuel but had to show them it was Full to Full.
Then gave me a van instead of a car and said they didnt have anything else.
Was asked to come back next day and picked up a better car.
Hassle but worth it in the end
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Budget in Spain
Byron Bertie
-
-
-
-
View more >Abigail Harrod
-
-
-
-
View more >Yvonne Carllyle
-
-
-
-
View more >Sarah Whyet
-
-
-
-
View more >D.Chalchal
-
-
-
-
View more >