I rented a car in Phuket from July 25th to 28th and extended for another day on the 29th. The store was easy to find, marked with a purple YESAWAY sign, and the process for picking up and returning the car was quite convenient. However, I booked a Nissan Sunny online, but was given another Nissan model, AMLERA, which was quite old and had driven over 100,000 kilometers. When I picked up the car, I was informed that it had a 1.2L engine, which is relatively small. Given the hilly and mountainous roads in Phuket, I asked the staff how a small-engine car would fare. They assured me it would be fine and that even with six people it could handle the climb to the Big Buddha. So, I took the car. However, the uphill roads from Phuket Airport to Phuket Town and Patong Beach were numerous and steep, and even with just my family of three (my 12-year-old child is not heavy), the car struggled significantly. It was really difficult to climb the longer, gradual slopes, which made me feel the car wouldn't make it. Phuket's roads are narrow with only two lanes, and the car could only go a few miles per hour uphill, while motorbikes zoomed past us. It was too hard. One day we planned to visit the Big Buddha, but the car couldn't make it up the steep hill. It stopped in the middle, and even started to roll back a bit, which was terrifying. I had to brake and slowly turn around to go back down. This car really disappointed me. Other than that, everything was fine, but you definitely need to rent at least a 1.6L car in Phuket, otherwise, it's not feasible.

Talking to the staff felt like communicating with a machine. They kept repeating the same thing until I responded 'yes'. If there are difficulties communicating in Chinese, they could use English. Additionally, there was a lack of flexibility in their work, giving the impression they wanted to do the bare minimum, and they couldn't be bothered to say more than necessary. It felt like 'take it or leave it'.

Having Mandarin-speaking staff made the entire car rental process more reassuring.

Arrived at the airport at 11 AM. The service was very warm. The guy who inspected the car even drove me out of the parking lot.

Excellent service, detailed answers to questions