Due to nonavailability I was given much better car for the same cost.

写真とは違いスバルでしたが、問題ない。

値下げは無かった？

Satisfied

The billing from the car rental company was completely different from what was advertised on the website. They inexplicably charged us more than three times the original price. My friend rented the same car model from Avis, which was more than half the price compared to Hertz. Also, the Hertz San Francisco Airport branch didn't have the Mustang model at all. I really don't know how your company is coordinating with them. The experience was terrible.

The lack of service caused unnecessary losses for the customer, demanding compensation!

There are many locations and the car condition is good. It’s very convenient to pick up and drop off the car. However, there weren't enough counters to handle the initial paperwork at San Francisco Airport, so we had to wait in line.