Overall satisfied, except the staff refused to help (or teach) how to install a baby seat, which was a bit frustrating. They said it’s explicitly not included, but spending over half an hour trying to figure it out ourselves in the parking lot was quite uncomfortable.

The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

The domestic car rental store was closed! I had to go to the international terminal to pick up the car! It was so frustrating not knowing how to get there late at night as a girl.

The car was very new, almost like a brand-new car.

Really appreciated the VW Tiquan. Spacious for the category chosen. Was in good condition and clean.

A good booking platform. Was easy and quick to use.