Excellent and simple

Overall, it's good.

Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.

Currently quite satisfied

The service attitude was good, and we quickly picked up the car smoothly. We checked the car's equipment in the parking lot and didn't find any problems, so we set off after a quick round. We rented a nine-seater Volkswagen and later discovered that the middle single seat couldn't be folded, so people sitting in the back had to climb in every time they got in (we didn't notice this when we picked up the car as there were only 5 of us). Also, the car was out of engine oil, but when we went to a service point in another city, they were very friendly and quickly helped us add oil. Other than that, there were no issues—the car was stable, quiet, and felt very safe.

Like: Efficient and polite staff; vehicle is new and in excellent condition
Dislike: It would be much better for the contract printed in bilingual, i.e. French and English as we are unable to understand French. Confusion may offer due to communication problems.