Very satisfied, Toufik El Kadaoui who was great agent.
Germany
Reviewed: Fri, Jul 24, 2020
About Alamo:10.0/10
I was extremely satisfied with pre-booking and return dealing with Toufik El Kadaoui who was very professional and helpful answering all my questions and helping with the whole rental process (long term rental)
Alamo and Enterprise share the same location, but in Frankfurt, their office is separate from other rental companies, which took some time to find. The front desk service was good, fast, and convenient; the process was simple. However, the staff tried to sell me damage insurance for damages under 1000 euros twice, despite me telling them I had already purchased insurance through another platform. They insisted they were not aware of it and made me sign a waiver. They offered me a Kia instead of the reserved car. After multiple discussions, they said it was the only model available and since I had to drive over 200 kilometers at night to another city, I had no choice. The car was new with only about 200 kilometers on the odometer.
Generally a good experience, the only comment is the drop off requires a bit of waiting (I think it was a case that the customer before me needed a long enquiry)
About QEEQ:10.0/10
Good booking experience and I get exactly what I expected from Easyrentcars, will use again
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Customer Service
Very satisfied, Toufik El Kadaoui who was great agent.
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