The drop off was not as streamlined as other companies. Waiting in a long line of people just parking their cars, picking up rentals... workers not very friendly.
The hassle of taking 2 shuttles with kids and 8 bags to collect rental vehicle in first place means I’ll prolly just use another company in future.
We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.
We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars.
The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet.
Shuttle was quick and easy.
“I was incredibly unhappy that I did not get the economy car I had rented and instead got an SUV.”
About Routes:7.7/10
I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.
“Everything was fine but the counter staff at pickup was quite rude, acted annoyed at questions.”
About Routes:8.0/10
More polite counter staff would make a big difference.
About QEEQ:8.0/10
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Drop-off a joke
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