Veachel was great pick up was great drop off was a Shambles
J.D
Canada
Reviewed: Sat, May 9, 2020
About Hertz:7.0/10
The Car was great . It was on the return. I was told to ensure it was brought to the same location and I had informed them that would require some form assistant to either the airport or closest transit. When I returned the car it wS an issue due to it was raining they would not assist in a lift anywhere . After a couple min then they said to take to an other location which wasn't the easiest place to get to as was confusing . They said a ten min drive turned into 30.
They would not apply any discounts or hertz rewards as I use them often .
The car was very new and clean. It was so new that it still had a strong smell, especially after being parked under the sun for a while, it needed to be aired out.
The rental company staff didn’t explain clearly during pickup, so we ended up buying additional insurance to reduce the excess, even though we had already purchased a comprehensive supplement insurance in our home country. I thought it was a pre-payment, so I signed the document.
“Good car and in-country service but call-centre staff in Phillipines requires basic training”
About Hertz:8.3/10
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Veachel was great pick up was great drop off was a Shambles
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