Great experiences which helps in providing a great trip!
Joseph
United States
Reviewed: Mon, May 4, 2020
About Alamo:9.0/10
The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.
About QEEQ:10.0/10
Very clear and easy use of the website. However, it will be great to specify the differences in using your own insurance coverage as compared to those provided by the car rental company. This will reduce a lot of unhappiness between customers and the car rental companies.
From the airport shuttle to the in-store service, everything was quick and convenient. The staff were friendly and there was no hard sell on extra insurance. The range of vehicles was extensive and new. I chose a DODGE SUV with only 1250 miles on it. Highly recommended rental company.
The front desk said the booked car model was not available and tried to upsell a more expensive model instead of trying to solve the issue within the booking terms!
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Customer Service
Great experiences which helps in providing a great trip!
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