Automatically added an extra 200 AUD for insurance, which doesn't cover gravel damage, etc.

Great once we got the cat -but you cannot contact anyone - they don’t answer the phone. We were delayed to get to pick up car and for 24 hours tried to call and no one answered the phone. Very stressful and unhelpful. No way to make contact with them to ask help and advice. We needed to talk to a person in cairns and we couldn’t.

The rental car was not ready at time of pickup. Car was parked in a different bay to the one told to me and written on the vehicle information. Car was not washed externally, evidence of mud and road grime evident.

Like: Brand new vehicle upgraded from what we booked
Dislike: Very difficult to find the Car Rental Drop Off area at Brisbane domestic terminal if you haven't been there before

Like: Good car, value for money
Dislike: the wait at midnight as 3 people picking up cars; all info was re put in