Using Hertz for car renting in US a great pleasure.Italy is a totally different story.Customer service is very poor.My car broke down 40 minutes after pick up.Getting in touch with someone who at list speaks some english is almost impossible.After being stranded in the middle of nowhere for several long hours we finally got "road assistance".They simply picked they broken car and .....left us on the street with the luggage and kids in the dark.Next day,we got condition report claiming that we broke the driver side mirror with the pictures dated two weeks before we even arrived to Milan.To be even more confident.....they photoshoped my signature below....Really hard to believe,i know,but this is what my family had to come accross with.Stay away....or at list be extrimely carefull....
At the end,got the full invoice,like i used the vehicle the entire time...
The car was dirty from inside. There was tehnical problems shown on instrument panel.
The money I paid to book, has not been returned ( aprox. 76€). On the desk I have been told, that they dont see this payment.
1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost
2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .
Dislike: too long to pick up and drop off the car.
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