Average

EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished. When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!

The total experience from EZU was great. However, the staff may need some additional training on understanding the policy wording document. When asked if there were any restrictions on where I couldn't drive, (eg, on unsealed roads) it was clear the staff member did not know about not driving on unsealed roads until I had read the contract & questioned him about it. In the event of an accident, I believe I would've been held culpable if I had signed the contract without knowing the above. Overall I would refer my friends & colleagues to EZU, great experience. Michael & Joanne Possemato

The total experience was completed with ease. I'm not really sure if there is anything that could've been done better. Thanks Eayrentcars.com, we're happy to recommend others to the website when renting cars.

Great service only thing im pretty sure i booked a saloon 5door and we got a hatchback 5door.

I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.