Everything was great except the drop off.

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

POP couldn't pick us up at the airport which was a royal pain. Had to take a bus to some drop off outside spot and then wait for their van. And even worse was once there waiting for 2 hours for the car. :)

The worst car rental company ever, the staff are really rude , unfriendly and horrible customer service skills.

The counter people helped me as my flight was very delayed. The vehicle was not completely checked as they claimed before it’s being rented out. The check tire pressure indicator was on. Then the gas valve trigger was broken and I couldn’t get the door to pump gas open. They couldn’t either until this wire was released and pulled and then told me that gas would be $10 per gallon. They should have taken a fair price since the car and gas door was defective but I was forced to go and get gas after i dropped off the car and I was getting to be late to the airport. Overall a super stressful situation.

Staff was friendly and helpful. Omar provided awesome service...very friendly and knowledgeable.