Nobody showed up to pick us up

I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip. It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.

Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous

The worst car rental company ever, the staff are really rude , unfriendly and horrible customer service skills.