VERY dissatisfied! You lost a customer!

The car was what we required and happy with the vehicle

The customer should be able to hire the car with no sunpass, that option should be available at the customers Choice

Car , inside and out dirty ( chairs in the back dirty) Tires were being inflated while waiting for the car . I was thinking this is the part of my he process but obviously not, because we had to fill the air few times while renting the car. Major inconvenience an extra expense which they knew about . Then we were told that the gas tank is full then I looked and it wasn’t it was less than 3/4 full which that’s another little lie have not experienced something like this before and I hope I will never experience again but I will not rent from that particular rent a car not a good experience. Waiting at the airport to be picked up that’s another nightmare kept calling the office kept calling the office nobody was picking up them finally they came terrible experience all in all .

The worst company I have ever had to deal with! A scam! Beware of this company! The airport shuttle driver was also the clerk at the decaying shack we were taken to that had 3 cars in the lot! Customer Service sucked & won’t return money! Even the driver/clerk referred us to another company! Very telling!

We waited for almost an hour after we called them just to find out they thought we were in Miami instead of Orlando. So had to send another pick up car a half hour we finally got there to find out they only accept 2 kinds of insurance so we had to buy theirs. Then returning car they found a minuscule scratch that we were charged 250.00 for because there video did not show it even though it only showed up in pictures on certain angles would never rent from them again

The wait for the shuttle was almost an hour. The desk answered the calls at first, then he told me to call the driver, who of course didn't answer. I was concerned after a half an hour about whether I was being stood up and would have to book another car. The seats, front and back were badly stained. I'm lucky I didn't wear dress clothes or have to impress anyone.