We were given a Toyota Corolla Touring model of the same class, which was more convenient as we usually drive Toyota at home. The car pick-up and return procedures were very simple and took just five minutes, with no unnecessary upselling. The car was already equipped with snow tires. We were initially concerned about the road conditions in Lapland during the snow season, but there was no need to worry; the roads were in great condition. We were even lucky enough to see the Northern Lights while driving at night.

The vehicle is relatively new, well-maintained, and the service staff is very friendly.

Return instructions were unclear. There was no rental company counter at Oulu Airport, and I did not receive a receipt for the credit card deposit. They said they would email it to me, but I never received it.

There was one item listed on tips for driving in Lapland about using an electric cord if provided. My car didn’t have one but it would have been nice to have been told up front if my car should have had one and also how/where to plug in. Otherwise no complaints!

Like: Adaptability. Mistake in their system. Found a solution very quickly