CAR RENTAL REVIEWS ON FINN-RENT IN HELSINKI

Like: Adaptability. Mistake in their system. Found a solution very quickly

Like: Very friendly and professional staff.
Dislike: Pick up instructions.

I had a reservation for Sunday, July 28th. I arrived at the pick-up location in the morning, but the door was locked. I had to make an international call to the customer service and was told that the car rental company is closed on Sundays, but my reservation was still accepted. All our travel plans were arranged; what were we supposed to do? The rental platform suggested checking for other car rental companies nearby, but we were in an unfamiliar place! Finally, we managed to find another company but were told there were no cars available. We were really frustrated, but eventually, we found a car six hours later, which somewhat mitigated the loss.

Satisfied

Dislike: By mistake I have reserved the car for 10:30 PM and I came earlier 11:00 AM Finnrent charge me for additions 41 Euro. This first time that a rental car charge me because of it.

There are some differences compared to renting a car in China. Make sure to take photos and videos of the odometer and the car's condition both when picking up and returning the car.